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Frequently Asked Questions (FAQ)
Answers to the questions our users ask most often about hosting, domains, security, and technical support.
Where can I find answers to hosting questions?
The BeoHosting FAQ section contains 19+ most common questions organized into 4 categories: Hosting & performance (8 questions — speed, migration, disk space, LiteSpeed, uptime), Servers & migration (4 questions — VPS, dedicated, upgrades), Payment & guarantee (3 questions — 30-day money-back guarantee, currencies, invoices, SEF e-invoicing), Technical support (4 questions — 24/7, live chat, ticket, response times). For broader questions visit the knowledge base with 100+ tutorials.
- 19+ FAQs organized into 4 categories
- Hosting & performance
- Servers & migration
- Payment & guarantee
- Technical support
Hosting & performance
8 questions
Servers & migration
4 questions
Payment & guarantee
3 questions
Technical support
4 questions
All questions and answers
Answers to the most common questions about our services.
How fast is BeoHosting compared to competitors?
BeoHosting uses LiteSpeed Web Server Enterprise, which is up to 12x faster than Apache. Our servers are equipped with NVMe SSD drives up to 6x faster than classic SSDs. Additionally, we use the latest PHP versions (up to 8.5), HTTP/3, Brotli compression and Redis/Memcached caching. Our Tier III+ data centers have redundant network connections, and the server responds fast: TTFB 52–58 ms (Google PageSpeed Insights, April 2026).
Does BeoHosting offer a money-back guarantee?
Yes, BeoHosting offers a 30-day money-back guarantee on hosting plans: web (shared), WordPress, business, email and reseller hosting. If you are not satisfied with our service for any reason, you can request a refund within 30 days of the plan's first activation. The guarantee does not apply to VPS (cloud) or dedicated servers.
How much does web hosting cost at BeoHosting?
Our hosting plans start from just €51.62 per year (about €4.31 per month) for the START plan, which includes 12 GB NVMe storage, unlimited traffic and 30 days of backups. The most popular STANDARD plan costs €82.74 per year and includes 40 GB NVMe, 8 sites, Redis/Memcached and Node.js support. For larger projects, the ULTIMATE plan at €145.73 per year offers 80 GB NVMe and unlimited databases. All plans include free SSL certificate, cPanel control panel and LiteSpeed web server.
Does BeoHosting offer 24/7 technical support?
Yes, our technical support team is available 24 hours a day, 7 days a week, 365 days a year. You can contact us via tickets from the customer panel (fastest way for technical issues), by phone at (+381) 60 3535 720, or via live chat on the website. Average ticket response time is less than 30 minutes. Our team consists of certified experts with years of experience in the web hosting industry.
What is included in the hosting plan?
Every hosting plan includes: NVMe SSD storage space, unlimited monthly traffic (bandwidth), free SSL certificate (Let's Encrypt), cPanel control panel, LiteSpeed Web Server for maximum speed, email accounts with webmail access, MySQL 8.0 databases, PHP support (multiple versions), automatic backups (30 to 120 days depending on the plan), Softaculous auto-installer for WordPress and 400+ apps, DDoS protection and malware scanning.
Can I migrate my site from another hosting provider?
Yes, we offer free site migration from any other hosting provider. Our technical team will handle the complete transfer of your files, databases, email accounts and settings. Migration usually completes within 24-48 hours with no downtime for your site. You only need to provide us with access details to your old hosting account via ticket and we will take care of everything else.
What is LiteSpeed and why is it faster?
LiteSpeed is a commercial web server up to 12x faster than Apache and significantly faster than Nginx for dynamic content. Key advantages: built-in server-level caching (LiteSpeed Cache), HTTP/3 and QUIC protocol support, Brotli compression, optimized PHP execution via LSAPI, and efficient handling of large numbers of concurrent connections. For WordPress sites, the LiteSpeed Cache plugin is free and automatically optimizes the site without additional configuration.
What are NVMe SSD drives?
NVMe (Non-Volatile Memory Express) SSDs are the latest generation of storage devices that communicate directly through the PCIe bus. They are up to 6x faster than classic SATA SSDs and up to 25x faster than traditional HDDs. Practically, this means your site, databases and files are read and written much faster, directly affecting page loading speed and server response. BeoHosting uses exclusively NVMe SSD drives on all hosting plans.
Does BeoHosting support WordPress?
Yes, BeoHosting fully supports WordPress. We offer specialized WordPress hosting plans that include: pre-installed WordPress with optimized settings, free LiteSpeed Cache plugin for maximum speed, automatic WordPress and plugin updates, WordPress staging environment (on WP Standard and WP Pro plans), one-click installation via Softaculous, and WP-CLI support. Our servers are specifically optimized for WordPress, meaning your site will run faster than on most other hosting providers.
How many email accounts can I have?
The number of email accounts depends on the hosting plan: START plan includes 60 email accounts, STANDARD 120, and ULTIMATE 200 accounts. Standalone Email Hosting plans: MAIL PRO offers 1 professional account with 20 GB storage, and MAIL PRO MAX unlimited accounts with 50 GB storage. Each email account includes webmail access (Roundcube and Horde), IMAP/POP3/SMTP support, spam and virus protection, mail forwarding and autoresponders.
Can I host multiple domains on one account?
Yes, depending on the hosting plan you can host multiple domains on one account. START plan supports 1 site and 1 addon domain, STANDARD supports 1 site and 7 addon domains, while ULTIMATE supports 1 site and 23 addon domains. Business hosting plans support up to 25 or 30 sites. Each addon domain gets its own disk space, email accounts and completely independent configuration.
What is uptime guarantee and what happens if my site goes down?
BeoHosting guarantees 99.9% uptime on all hosting plans. This means your site can be unavailable a maximum of 43 minutes per month. If uptime falls below the guaranteed level, you are entitled to account credit. Our servers are located in modern data centers with redundant power, network equipment and air conditioning. We constantly monitor server performance and proactively respond to any issues.
Are backups included?
Yes, automatic backups are included in all hosting plans. START plan keeps backups for 30 days, STANDARD 60 days, and ULTIMATE up to 120 days. Backups are created automatically daily and stored on separate servers for additional safety. From cPanel you can run manual backups or restore any automatic backup with one click at any time. For VPS and dedicated servers, backup storage is available as an add-on service.
What payment methods are available?
BeoHosting supports multiple payment methods: bank transfer with invoice/proforma, Visa and MasterCard cards, and PayPal. For legal entities we issue an invoice (Tax ID: 112568867). Hosting plans are billed annually, providing significant savings compared to monthly billing offered by competitors. All transactions are secured with SSL encryption.
Does BeoHosting offer VPS or dedicated servers?
Yes, in addition to shared hosting, BeoHosting offers VPS servers (from €16.83/month) and dedicated servers (from €182.39/month). VPS servers come with full root access, choice of operating system (Linux distributions or Windows), guaranteed resources and NVMe drives. Dedicated servers are physical servers exclusively yours, with Intel/AMD processors, up to 128 GB of RAM and NVMe SSD drives. All servers are located in Tier III+ data centers with a 99.9% uptime guarantee.
Can I install my own CMS or application?
Yes, on our hosting plans you can install any CMS or web application that uses PHP and MySQL/MariaDB. Through the Softaculous auto-installer you can install over 400 applications with one click, including WordPress, Joomla, Drupal, PrestaShop, OpenCart, Magento, Laravel and many others. You can also manually upload and install any PHP application via cPanel File Manager or FTP. On Standard and Ultimate plans, Node.js applications are also supported.
Which PHP versions are supported?
BeoHosting supports a wide range of PHP versions: START plan supports PHP 7.1 to 8.5, STANDARD plan PHP 5.6 to 8.5, and ULTIMATE plan even PHP 5.3 to 8.5. PHP version can be easily changed from cPanel for each domain individually. PHP extensions such as ionCube Loader, Zend Guard Loader, OPcache and many others are also supported. We recommend using the latest PHP 8.5 version for best performance and security.
Can I get a dedicated IP address?
Yes, you can order a separate static IP address as an additional service for €3.76 per month. A static IP address is useful if you need an SSL certificate that requires its own IP, if you want to access the site directly via IP, or if you want better reputation for sending emails. Ordering is done from the customer panel or via ticket.
What infrastructure do BeoHosting servers run on?
BeoHosting servers are located in data centers with Tier III+ certification. Data centers are equipped with redundant power (diesel generators + UPS), advanced cooling systems, 24/7 physical security, fire suppression systems and multiple network connections. LiteSpeed Enterprise and NVMe storage ensure a fast server response (TTFB 52–58 ms), which is crucial for site loading speed.
What is the best hosting provider in 2026?
BeoHosting stands out as one of the top hosting providers in Europe in 2026 thanks to LiteSpeed Enterprise servers, NVMe SSD drives, 99.9% uptime guarantee, free site migration and 24/7 support in English. With 4,000+ satisfied customers and a 4.8/5 Google rating (51 verified reviews), BeoHosting offers an excellent price-to-quality ratio for the European market. Source: Google Business Profile, April 2026
How much does web hosting cost?
The price of web hosting depends on the plan type. At BeoHosting, shared hosting starts from €51.62 per year (€4.31/month), WordPress hosting from €70.51 per year, business hosting from €216.24 per year, and VPS servers from €16.83 per month. Domain registration starts from €15.04 per year for .com domains. Source: BeoHosting price list 2026
Why choose BeoHosting over large international providers?
BeoHosting offers several advantages: 24/7 support in English, transparent pricing in EUR without hidden conversion fees, GDPR compliance, fast direct communication with technical support, fast LiteSpeed servers in Tier III+ data centers, and easy registration of .com, .net and .org domains for your market. Source: ICANN — Internet Corporation for Assigned Names and Numbers
How to choose the best hosting provider?
When choosing a hosting provider, pay attention to: server speed (LiteSpeed Enterprise is up to 12x faster than Apache for PHP, up to 6x faster for static content), disk type (NVMe SSD is 6-7x faster than SATA SSD with 1M+ IOPS), uptime guarantee (99.9% minimum), quality of technical support (ideally 24/7), free SSL certificate, daily backups, security systems (Imunify360, WAF, DDoS protection), price and free site migration. Source: LiteSpeed Technologies benchmarks 2025
What is included in BeoHosting hosting plans?
All BeoHosting plans include: LiteSpeed Enterprise Web Server with LSCache, NVMe SSD drives, free SSL (Let's Encrypt) with auto-renewal, cPanel control panel, Softaculous auto-installer (500+ applications), daily automatic backups (30 to 120 days of retention, depending on the plan), Imunify360 antivirus and WAF protection, free site migration, email accounts on your domain, 24/7 support in English and a 30-day money-back guarantee. Source: BeoHosting Terms of Service 2026
What infrastructure do BeoHosting servers run on?
BeoHosting uses data centers with redundant power (2N), multiple network connections, advanced cooling and 24/7 physical security. The servers run LiteSpeed Enterprise on NVMe SSD storage, which means a fast server response: TTFB 52–58 ms (Google PageSpeed Insights, April 2026).
Does BeoHosting offer free site migration?
Yes, BeoHosting offers completely free site migration from any hosting provider. Our technical team transfers all files, databases, email accounts and DNS settings without interruption to your site. The process usually takes less than 24 hours. We support migration from cPanel, Plesk, DirectAdmin platforms and WordPress sites from all providers.
What makes BeoHosting different from other hosting providers?
BeoHosting offers: 24/7 support in English, transparent pricing in EUR, GDPR compliance, fast LiteSpeed servers in Tier III+ data centers, and registration of .com, .net and .org domains via our partner registrar. Our server response time is measured: TTFB 52–58 ms (Google PageSpeed Insights, April 2026).
How fast is BeoHosting technical support?
BeoHosting guarantees an average response of <30 min on regular plans and <15 min on Business plans with VIP SLA. Support is available 24/7 in English via ticket system, email, phone and live chat.
What is the cheapest quality hosting plan?
BeoHosting START plan at €51.62 per year (€4.31/month) is the cheapest quality hosting. Cheaper offers exist on the market, but quality and support often suffer.
Is BeoHosting more reliable than large international providers?
For European visitors - yes. BeoHosting uses tier 3+ data centers with redundant power and network, while offering 24/7 support in English and transparent pricing in EUR. Many large providers (Hostinger, Bluehost) offer support only in English and billing in a foreign currency.
How to migrate a site from another provider to BeoHosting?
BeoHosting offers free migration from any provider (Hostinger, Bluehost, GoDaddy, etc.). The process takes <24h with no downtime. See the migration guide.
Do I need a specific domain extension for my hosting?
Not mandatory. A .com domain works for any market and signals a professional, international presence. You can host any domain extension with BeoHosting, so choose the one that best fits your brand.
Why is WordPress hosting better than regular web hosting?
WordPress hosting is specifically optimized for WordPress sites. BeoHosting WP servers are configured with LiteSpeed Cache, OPcache and optional Redis object cache for maximum speed. Security patches are applied automatically, and the WAF firewall is optimized for WordPress attacks (Imunify360 has 250+ rules specific to WordPress exploits). The result is up to 3x faster WordPress sites compared to generic hosting (TTFB 200ms → 52–58 ms on BeoHosting WP infrastructure). Source: LiteSpeed Cache for WordPress documentation
Is automatic WordPress installation included?
Yes, WordPress can be installed with one click via Softaculous auto-installer in cPanel. Installation takes less than 60 seconds and comes with pre-installed LiteSpeed Cache plugin and optimized wp-config.php configuration.
Does WordPress hosting include a staging environment?
Yes, WP Standard and WP Pro plans include a staging environment. You can create a copy of your site with one click, test changes, plugin and theme updates without risk to the production site, and push changes to the live site once you are confident everything works correctly.
How many WordPress sites can I host?
The WP Lite plan supports 1 WordPress site, WP Standard up to 3 sites, and WP Pro up to 5 sites. Each site has its own database and isolated resources for stable performance.
Does WordPress update automatically?
Yes, automatic updates are included for WordPress core, themes and plugins. Imunify360 continuously scans the site for malware and the WAF firewall blocks known WordPress attacks in real time.
Can I transfer an existing WordPress site to BeoHosting?
Yes, we offer free WordPress site migration from any hosting provider. Our team fully transfers files, databases, themes, plugins and email accounts with no downtime. Migration is usually completed within 24 hours.
What is the difference between WordPress hosting and shared hosting with WordPress?
WordPress hosting has a server configuration specifically optimized for WP: LiteSpeed Cache plugin, Redis object cache, WAF rules tailored to WordPress attacks. Shared hosting can run WP, but slower and without these optimizations.
Can I use Elementor, WPBakery or Divi on BeoHosting?
Yes, all popular page builders work without issues. WP Standard and WP Pro plans also include premium Elementor Pro, Astra Pro, OceanWP and Sydney Pro plugins and themes. See WordPress hosting for more details.
Do you host WooCommerce stores?
Yes, all WordPress plans are optimized for WooCommerce. For larger stores (1,000+ products, high traffic) we recommend WP Pro (€202.14/year) or Business hosting with Redis cache.
How can I speed up an existing WordPress site?
Migration to BeoHosting WP hosting automatically brings up to 3× speed-up thanks to LiteSpeed Cache and NVMe SSD (NVMe is 7x faster than SATA SSD with 1M+ IOPS). Additionally, BeoHosting includes WP-CLI, database optimization (MariaDB tuning) and Imunify360 protection. A typical WordPress site with LCP 4s on slow hosting drops to LCP 1.2-1.8s on BeoHosting WP. Read the speed-up guide. Source: Google Web Vitals — Core Web Vitals targets
Is WP hosting the right choice for a multisite installation?
Yes, WP Standard (3 sites) and WP Pro (5 sites) support WordPress Multisite. Each sub-site gets a separate database and resources. For larger multisite networks, see Business hosting with up to 30 sites.
What is VPS hosting and how does it differ from shared hosting?
VPS (Virtual Private Server) is a virtual server with guaranteed resources running in an isolated KVM (Kernel-based Virtual Machine) environment. Unlike shared hosting where you share resources with other users, VPS provides dedicated CPU cores, RAM and disk space. This means more stable performance, full control with root access and the ability to install any software. KVM is open-source virtualization used by AWS, Google Cloud and all major cloud platforms. Source: Linux KVM documentation
Do I get root access on a VPS?
Yes, every VPS comes with full root access via SSH. You can install any software, configure the firewall, tune kernel parameters and manage all services on the server. The VPS behaves like your own physical server with complete freedom.
Which operating systems can I install?
We offer 7+ operating systems: Ubuntu (20.04, 22.04, 24.04), Debian (11, 12), CentOS Stream 9, AlmaLinux 9, Rocky Linux 9, Fedora and Windows Server. OS reinstallation is possible at any time at no extra cost via our control panel.
Can I upgrade VPS resources without downtime?
Yes, upgrading resources (CPU, RAM, disk) is possible without shutting down the server and without migration. Your VPS retains the same IP address and all data. The upgrade process takes less than 5 minutes and you can scale from 2 to 16 vCPU cores. KVM live migration technology allows configuration changes without restart (except for RAM increases which require a brief ~30s reboot). Source: QEMU/KVM Live Migration documentation
Is backup included?
Backup for VPS plans is an optional add-on. You can create manual snapshots at any time for instant backup and restore. For complete protection, we offer automatic daily backups with up to 30 days retention as an optional add-on.
How much traffic can I have on a VPS?
Our VPS plans come with 5-20 TB of monthly traffic on a 1 Gbps network port, depending on the plan. CLOUD 2 includes 5 TB, CLOUD 4 10 TB, CLOUD 8 15 TB and CLOUD 16 20 TB of traffic per month.
Do I need managed or unmanaged VPS?
Unmanaged (default option) is cheaper but requires Linux knowledge - you install the OS, configure the firewall, install applications. Managed VPS comes with a surcharge where our team maintains the server. For beginners we recommend business hosting.
Which VPS is best for a gaming server (Minecraft, Counter-Strike)?
For 5-20 players CLOUD 4 (4 vCore, 8 GB RAM) is sufficient. For larger servers with 50+ players or modded worlds, CLOUD 8 or CLOUD 16. Gaming servers consume a lot of RAM — avoid CLOUD 2.
Does VPS come with a cPanel control panel?
Not by default - VPS comes with a clean OS (Linux or Windows). You can install cPanel as an add-on through our control panel service. Alternatively, free panels (Webmin, aaPanel) are also available.
How do I back up a VPS server?
We recommend three methods: (1) BeoHosting automatic backup (optional surcharge, daily), (2) manual snapshot through our panel, (3) custom cron scripts to external storage (e.g., BeoHosting backup storage).
Can I host Docker containers on a VPS?
Yes, all our KVM VPS plans support Docker, Docker Compose and Kubernetes (k3s for smaller setups). We also offer pre-made templates for popular stacks via the OS library — Ubuntu 22.04/24.04, Debian 12, AlmaLinux 9.
What is the difference between a dedicated server and a VPS?
A dedicated server gives you the entire physical hardware — all CPU cores, all RAM memory and all disks are exclusively yours. With a VPS, the physical server is shared with other users through KVM virtualization. For maximum performance without compromise and 0% virtualization overhead (KVM has ~3-7% overhead), a dedicated server is the right choice. Bare metal hardware provides predictable latency under load which is critical for high-frequency trading, real-time analytics and game servers. Source: Intel — Bare Metal vs Virtualized Performance
How quickly is a dedicated server delivered?
Standard configurations (DS1, DS2, DS3) are delivered within 24 hours. Custom configurations require 24-48 hours for hardware preparation and testing. Upon delivery, you receive root access, IPMI access for remote management and all necessary documentation.
Do I get IPMI access?
Yes, every dedicated server comes with IPMI access for hardware-level remote management. You can restart the server, access the KVM console for OS reinstallation, monitor hardware status and manage power - all from a web browser.
What happens if hardware fails?
We have a 4-hour SLA for hardware replacement. Our team keeps spare parts on-site and can replace a disk, RAM module or power supply as quickly as possible. RAID configuration (1/10) protects your data even in case of a single disk failure - the server continues to operate without interruption.
Can I upgrade a dedicated server?
Yes, you can add more RAM, disks or network cards. For CPU upgrades, migration to a new server is usually required, which we perform at no extra cost with minimal downtime. Contact us for a custom configuration to suit your needs.
Is a managed dedicated server available?
Yes, we offer a managed option where our team handles the complete infrastructure - OS updates, security patches, monitoring, backup configuration and performance optimization. You focus on the application and business, we take care of everything else.
How many sites can I host on a single dedicated server?
Theoretically unlimited - limited only by resources (CPU, RAM, storage). DS 1 (64 GB RAM) comfortably handles 100-500 medium-sized sites. DS 2/DS 3 thousands of sites. For a hosting business, see Reseller hosting.
Which is better - a dedicated server or a VPS for a company with 100 employees?
Depends on the application. For email server + intranet + 1-2 internal sites - VPS CLOUD 8 is sufficient and cheaper. For ERP, CRM, high-traffic web applications - a dedicated server guarantees stability.
Can I rent a dedicated server for just one month?
Yes, all dedicated plans are billed monthly. The standard contract has no minimum term - cancel whenever you want. 10% discount for 12-month upfront payment.
What is the difference between Intel Xeon and AMD EPYC processors?
Intel (DS 1, DS 2) is excellent for mixed workloads and legacy applications. AMD EPYC (DS 3) is superior for parallel operations, more cores per price, better for database-heavy or VM hosting. Most web workloads run great on both.
What does bare metal mean and why is it better than cloud?
Bare metal = physical hardware without virtualization. Cloud servers are shared by multiple users via a hypervisor (5-15% overhead). Bare metal delivers 100% performance, predictable I/O and lower latency. Ideal for gaming, trading, CAD rendering.
Why do I need professional email hosting?
Professional email hosting gives you an email address on your domain (e.g., info@yourcompany.com) instead of free services like Gmail. Studies show that 75% of consumers trust companies with custom domain email, while generic @gmail.com or @yahoo.com addresses reduce brand trust by up to 50%. Bonus: better deliverability thanks to a static IP address and SPF/DKIM/DMARC authentication that BeoHosting configures out-of-the-box. Source: Gartner Email Marketing Research
Does email hosting include AI integration?
Yes, both plans include advanced AI integration for smart email composition in 36 languages. The AI assistant suggests replies, helps translate messages and automates routine communication - all integrated directly into your webmail interface.
What is the storage per email account?
The MAIL PRO plan offers 20 GB of storage for one email address, while MAIL PRO MAX offers 50 GB of storage with unlimited email addresses on your domain. Both plans include automatic backup to protect your correspondence.
Can I access email from my phone?
Yes, email hosting supports IMAP and POP3 protocols for synchronization with all email clients - Outlook, Thunderbird, Apple Mail, as well as iOS and Android apps. You also have access via a modern webmail interface from any browser.
What kind of spam protection do you offer?
We use the enterprise Spam Experts filter with a 99.9% detection rate for unwanted mail. The system includes blacklist and whitelist control, quarantine review, detailed reports and advanced antivirus protection against phishing attacks and malware in attachments.
Is a static IP address included?
Yes, both email plans include a unique static IP address. A static IP improves email deliverability because you do not share IP reputation with other users, meaning your emails are more likely to reach the recipient inbox instead of the spam folder.
What is reseller hosting and how does it work?
Reseller hosting allows you to buy hosting resources at a wholesale price and sell them to your customers under your brand. You get WHM (Web Host Manager) for creating and managing cPanel accounts. Your customers use cPanel with your logo — they do not see BeoHosting anywhere. Typical reseller profitability is 200-400% margin (buy for €33.75/month, sell 15 cPanel accounts at €4.70-9.40/month each). Source: cPanel WHM documentation
Do I need technical knowledge for reseller hosting?
Basic technical knowledge is helpful, but WHM is designed to be intuitive. Creating a new hosting account takes less than 2 minutes. For technical server issues, our 24/7 team is there to help - you provide support to customers, we support you.
How many hosting accounts can I create?
The RESELLER START plan supports up to 5 cPanel accounts with 20 GB of storage and 1 TB of traffic. RESELLER PRO supports up to 15 cPanel accounts with 50 GB of storage and 3 TB of traffic. RESELLER MAX supports up to 30 cPanel accounts with 100 GB of storage and 6 TB of traffic. The overselling option allows you to flexibly distribute resources among customers.
Can I set my own prices?
Yes, you fully control pricing for your customers. There is no margin limit - you buy resources at wholesale prices and sell at retail prices that you determine. Many of our resellers earn 50-200% margin.
Are private name servers included?
Yes, we set up private name servers (ns1.yourdomain.com, ns2.yourdomain.com) for free. This gives a professional look to your hosting business and builds trust with customers because they use your name servers instead of generic ones.
Can I upgrade the reseller plan?
Yes, upgrading is possible at any time with no downtime and no data loss. All existing accounts and settings remain unchanged - you just get more resources to create new accounts and grow your hosting business.
How many customers do I need for reseller hosting to pay off?
RESELLER START (€16.83/month, or €183.34/year with annual billing) pays off with just 4-5 customers at €51.62 per year (START plan). With 15 customers on RESELLER PRO, the margin exceeds 100%. See the START plan pricing.
How do I bill my customers in a reseller business?
You set the prices and invoice customers directly. We recommend a billing system (available as an add-on) which automates invoices, payments and domain registration.
Can I customize the cPanel look for customers?
Yes, white-label branding is included. You can put your logo, brand colors and contact email instead of BeoHosting. Customers use cPanel under your brand and do not know about BeoHosting.
Which reseller plan should I choose to start a hosting business?
For a new business without customers — RESELLER PRO (15 accounts, €33.75/month) is ideal. When you exceed 15 customers or need private name servers and domain reserve, upgrade to RESELLER MAX (30 accounts, €56.32/month).
Can I offer WordPress plans to my reseller customers?
Yes, the WHM control panel allows you to create custom plans (e.g., "Silver" with 5 GB, "Gold" with 20 GB). Each customer gets cPanel with Softaculous for one-click WordPress installation.
What is the difference between business hosting and regular web hosting?
BeoHosting Business hosting offers significantly more resources — unlimited NVMe storage, up to 16 CPU cores, 14 GB RAM and up to 30 sites. It also includes priority VIP support with an average response time below 15 minutes, a dedicated IP address for better email reputation, and a 99.9% uptime SLA with financial guarantee. Source: BeoHosting SLA document 2026
Does business hosting include a dedicated IP address?
A dedicated IP address is available as an option with a surcharge of €45.13 per year on both business plans. A dedicated IP improves your email deliverability reputation, simplifies SSL configuration and gives you full control over your site IP reputation.
How many sites can I host on a business plan?
The BIZ PRO plan supports up to 25 sites, while BIZ PRO MAX supports up to 30 sites. Both plans have unlimited NVMe storage, meaning no worries about capacity regardless of the number of sites.
Does business hosting include Redis and Memcached?
The BIZ PRO MAX plan includes Redis and Memcached object caching for maximum performance. The BIZ PRO plan does not include this option, but you can upgrade to BIZ PRO MAX at any time without downtime.
What support do I get with business hosting?
Business customers have VIP priority - your tickets are processed before all others. Direct contact with senior technicians, average response time less than 15 minutes, and support for performance optimization of your site.
Can I upgrade from web hosting to business hosting?
Yes, upgrading is possible at any time with no downtime and no data loss. Our team transfers all your sites, databases and email accounts to the new business plan for free.
Is business hosting better than VPS?
It depends on the need. Business hosting is managed (we take care of the server), has cPanel and does not require technical knowledge. VPS is more flexible but requires Linux administration. For most companies we recommend business hosting.
How many daily visitors can the BIZ PRO plan support?
BeoHosting BIZ PRO (9 GB RAM, 8 CPU @ 4.20 GHz) comfortably supports 5,000-10,000 daily visitors for a WordPress site or up to 15,000 for WooCommerce with the LiteSpeed Cache plugin. BIZ PRO MAX (14 GB RAM, 16 CPU) supports twice as many visitors. Actual capacity depends on site optimization and average page request size. Source: LiteSpeed Cache for WordPress benchmarks
How does BIZ PRO compare to the ULTIMATE shared plan?
BIZ PRO has unlimited NVMe storage (vs 80 GB on ULTIMATE), dedicated IP option, 25 sites (vs 24), VIP SLA 15 min and priority support. For businesses and e-commerce — significantly better choice.
Can I upgrade from business to VPS or dedicated later?
What is included in VIP support for business plans?
VIP support means priority in the ticket system (average <15 min), direct contact with senior technicians, proactive monitoring of your site and free optimization assistance. Regular plans have an average of 30 min.
Which web hosting plan is best for beginners?
The START plan is ideal for beginners - you get 12 GB of NVMe storage, 2 sites, a free SSL certificate and cPanel for just €51.62 per year. If you need more resources, the STANDARD plan offers 40 GB of storage and 8 sites for €82.74 per year.
Does BeoHosting offer free site migration?
Yes, BeoHosting offers completely free migration of your site from any hosting provider (Hostinger, Bluehost, GoDaddy or any other host). The BeoHosting technical team transfers files, databases and email accounts at no cost and with no downtime. The process usually takes less than 24 hours. Supported platforms: cPanel, Plesk, DirectAdmin, as well as WordPress migration from all providers. Source: BeoHosting migration guide
How fast is BeoHosting web hosting?
BeoHosting uses LiteSpeed Enterprise servers with NVMe SSD drives which are up to 12x faster than Apache for PHP applications and up to 6x faster for static content. With LSCache caching, HTTP/3 protocol and Brotli compression, BeoHosting sites have TTFB 52-58ms which directly improves SEO ranking on Google (Core Web Vitals: LCP, INP, CLS). Source: LiteSpeed Technologies benchmarks 2025 + PageSpeed Insights, April 2026
Is an SSL certificate included?
Yes, a free SSL certificate (Let's Encrypt) is included in all hosting plans. SSL is automatically installed and renewed for all your domains and subdomains, providing secure HTTPS access for visitors to your site.
What technical support do you offer?
BeoHosting offers 24/7 technical support in English via phone (+381 60 3535 720), email (support@beohosting.com) and live chat. An expert team with 12+ years of experience in the hosting industry responds on average in less than 30 minutes (on BIZ plans with VIP SLA <15 min). We help free of charge with configuration, optimization and resolving technical issues. Source: BeoHosting SLA document 2026
Can I upgrade my hosting plan later?
Yes, you can upgrade your hosting plan at any time without downtime. All your files, databases and email accounts remain unchanged - you just get more resources. You pay the price difference proportionally to the remaining period.
How many GB of storage do I need for a WordPress site?
The average WordPress site with 50 pages, a gallery and blog posts takes 2-5 GB. The START plan (12 GB) is enough for most such sites. For e-commerce stores with many products we recommend the STANDARD or ULTIMATE plan (40-80 GB).
Can I install Node.js on shared hosting?
Node.js is available on the STANDARD and ULTIMATE plans, not on START. If you need full control over a Node.js application, we recommend VPS hosting with root access from €16.83 per month.
How to upgrade shared hosting to VPS or business?
Upgrading is free and with no downtime. Contact us and we transfer all your files, databases and email accounts to Business hosting or VPS. You pay the price difference proportionally to the remaining period.
How many email accounts do I get with shared hosting?
The START plan has 60 email accounts, STANDARD 120, ULTIMATE 200. Each account can be up to 5-22 GB of storage depending on the plan. If you need more, see dedicated Email hosting.
Is it safe to use shared hosting for an e-commerce store?
Yes, for smaller stores (up to 500 products, <10,000 monthly visits) shared hosting is safe and cost-effective. For larger e-commerce projects with 1,000+ SKUs or over 50,000 monthly visits, Business hosting or VPS is a better choice.
How long does domain registration take?
Registration of .com, .net, .org domains is instant — the domain is active within minutes. Some country-code extensions require an additional validation step that can take 1-2 business days. BeoHosting automates the submission process via a partner registrar. Source: ICANN — Internet Corporation for Assigned Names and Numbers
What information is required to register a domain?
For a standard .com, .net or .org registration you only need accurate registrant contact details (name, address and email). No documents are required, and the domain is usually active within minutes via our partner registrar.
Can I register a domain without hosting?
Yes, you can register a domain without purchasing a hosting plan. The domain can be used with free DNS hosting that is included, and pointed to any server or parking page.
What happens when a domain expires?
After expiration, the domain enters a grace period (usually 30 days for gTLD) during which you can renew it at the regular price. After that, the domain enters the redemption period (30 days) where renewal is possible with an additional fee. Finally, the domain is deleted and becomes available for new registration.
Is DNS hosting really free?
Yes, free DNS hosting is included in the price of every domain registration. This includes management of A, AAAA, CNAME, MX, TXT, SRV and other DNS records through our control panel.
What is the difference between .com, .net and .org domains?
.com is the most widely recognised extension and works for any business or brand. .net is popular with technology and infrastructure projects, while .org is traditionally associated with organisations and non-profits. See the detailed guide to choosing a domain name.
Can I buy multiple domains at once?
Yes, you can add multiple domains to the cart and pay for them with a single invoice. It is common to register a combination of extensions (e.g., brandname.com + brandname.net + brandname.org) for brand protection.
Is an SSL certificate included with the domain?
A domain by itself does not include SSL. SSL is obtained with a hosting plan (free Let's Encrypt). Alternatively, premium SSL (GeoTrust, RapidSSL) is available as a separate service.
How do I get professional email (info@mysite.com)?
Domain email is automatically obtained with a hosting plan (e.g., START has 60 email accounts). If you only need email without hosting, see Email hosting from €258.55/year.
Can I later change the owner (registrant) of the domain?
Yes, registrant change is possible via the BeoHosting panel or a support request. For gTLDs (.com, .net, .org) the change is resolved quickly through the standard ICANN process, including the transfer-lock period that protects the new owner.
Do you support DNSSEC?
Yes, DNSSEC (protection of DNS records against spoofing attacks) is available as a free option in our DNS panel. Configuration is one click for most domains. Critical for banks, e-commerce and sites with login functionality.
What is the difference between DV, OV and EV SSL certificates?
DV (Domain Validation) only confirms domain ownership and is the fastest to issue. OV (Organization Validation) additionally verifies the company and displays the company name in the certificate. EV (Extended Validation) provides the highest level of trust with the verified company name shown in certificate details and thorough business verification.
Is the free Let's Encrypt SSL enough?
For most websites, the free Let's Encrypt SSL is perfectly sufficient. Commercial SSL certificates offer an extra warranty, a trust seal and a higher level of trust, which is important for e-commerce and business sites.
How long does SSL certificate issuance take?
DV certificates are issued in a few minutes. OV certificates require 1-3 business days for organization verification. EV certificates require 3-7 business days for full extended verification.
Does an SSL certificate affect SEO?
Yes! Google explicitly confirmed in 2014 that HTTPS (which requires SSL) is a ranking factor in its Search algorithm. Sites with SSL get an advantage in search results. Chrome also marks sites without SSL as "Not Secure" in the address bar, which directly reduces conversions by 30-40%. Studies show HTTPS sites have a 5-10% better organic CTR. Source: Google Search Central — HTTPS as a ranking signal
Can I use SSL on multiple domains?
Standard SSL certificates cover a single domain. Wildcard SSL covers one domain and all of its subdomains (e.g. *.example.com). For multiple different domains, a Multi-Domain (SAN) SSL certificate is required.
Is backup included in the hosting price?
Yes, automatic daily backup is included in all shared hosting plans. The START plan keeps backups for 30 days, STANDARD 60 days, and ULTIMATE 120 days. Additional backup storage is intended for VPS and dedicated users.
How do I restore files from a backup?
Log in to cPanel, go to JetBackup, choose the restore type (files, databases, email), pick the backup date and click "Restore". The process completes in a few minutes.
Does backup affect site performance?
No, backups run at night (usually between 2 and 5 AM) when server load is minimal. The process is optimized so it does not affect the speed of your site.
Can I create a manual backup?
Yes, on the STANDARD and ULTIMATE plans you can create a manual snapshot at any time through JetBackup in cPanel. The START plan only supports automatic daily backups.
What is backed up?
The backup includes everything: files in your account, MySQL/MariaDB databases, email accounts with messages, cron job settings, DNS zones and SSL certificates.
What is cybersquatting?
Cybersquatting is the registration of a domain containing someone else's trademark or brand name, with the intent to profit from it — either by selling the domain to the brand owner at a higher price or by using it for a fake site.
How does the UDRP procedure work?
UDRP (Uniform Domain-Name Dispute-Resolution Policy) is a procedure for resolving domain disputes conducted before WIPO or another accredited body. The procedure takes 45-60 days and may result in the domain being transferred to the trademark owner.
How quickly is monitoring activated?
Monitoring is activated within 24 hours of ordering. You will get access to a dashboard where you can see all findings and reports in real time.
Does protection cover social networks?
Yes, the Pro and Enterprise plans include monitoring of social networks for fake accounts that use your brand, logo or visual identity.
Which control panel is included in the hosting price?
cPanel is included in all shared hosting plans at no extra cost. For VPS servers, you can choose between cPanel, DirectAdmin or Webmin. Plesk is available as an optional add-on.
Can I change the control panel?
On shared hosting, cPanel is the standard panel. On VPS and dedicated servers, you can choose and switch the panel as desired. Changing the panel requires a server reinstall.
Does cPanel support multiple PHP versions?
Yes, cPanel at BeoHosting supports PHP versions from 5.6 to 8.5. You can select a different PHP version for each domain separately via cPanel > MultiPHP Manager.
How do I access cPanel?
You can access cPanel in two ways: directly via your site URL on port 2083 (e.g. https://yoursite.com:2083), or via the BeoHosting customer panel by clicking the "Login to cPanel" button.
Couldn't find an answer?
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